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Call Centre - Senior Team Leader

Job Title: Call Centre - Senior Team Leader
Contract Type: Permanent
Location: London
Industry:
Salary: £35k - 40k per year + Benefits
Reference: 0333
Contact Name: Daniel Walton
Contact Email: info@therecruitmentsolution.co.uk
Job Published: March 06, 2018 12:43

Job Description

The Recruitment Solution are working with one of the UK's fastest growing car servicing providers. They are looking to hire a driven and engaging Call Centre Senior Team Leader with proven experience and impressive track record within the industry.

Why Apply?

* Be a part of a rapidly expanding business
* Fast paced working environment
* Excellent £35-40,000 package
* This company have 1,500 garages nationwide

Requirements:

* The day-to-day managing of the Contact Centre - the sourcing of necessary equipment, resource planning and the implementation of efficient and effective call centre strategies
* Carrying out performance reviews, cost/benefit analysis and needs assessments
* The setting of performance targets: speed, efficiency, sales and quality
* Ensuring these targets are met
* Ensuring all relevant communications and data is recorded and updated
* Advising clients on services and products
* Liaising with supervisors, team-leaders, operatives of the company and third parties to gather information and resolve issues
* Staying up-to-date with industry news and developments
* Call monitoring to improve communication quality
* Co-ordinating contact centre staff recruitment - writing job vacancy advertisements and liaising with HR staff
* Reviewing the performance of staff and organising additional training where appropriate
* Recording statistics, user rates and the performance levels of the contact centre and preparing reports
* Handling serious customer complaints or enquiries that have been escalated 
 
If you feel you are an outstanding candidate with the relevant skills and experience, apply today or contact Daniel Walton on 0208 736 5650 to discuss the role further!