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Aftersales Manager - Automotive

Job Title: Aftersales Manager - Automotive
Contract Type: Permanent
Location: Northamptonshire
Industry:
Salary: £50k - 55k per year + Excellent Benefits
Reference: 1142
Contact Name: Andy Clark
Contact Email: info@therecruitmentsolution.co.uk
Job Published: September 24, 2019 15:48

Job Description

The Recruitment Solution have an opening for an experienced Aftersales Manager to join this fantastic dealer group, based at their prestige brand site in Northamptonshire.

Our clients, represent some of the best brands in the UK and they invest heavily in their staff, training and development.

There are few things more important in life than enjoying your work. Our clients can give you the chance to be part of a friendly local team, where everyone enjoys the working day, and the customers enjoy the attitude and trustworthy advice.

Aftersales Manager responsibilities

*To drive the standard in customer care

*As the Aftersales Manager your aim would be to achieve agreed financial targets, through the effective management of the resources of the Service team

*To meet and exceed customer expectations by delivering exceptional customer service

*To ensure internal and external customer satisfaction indices are met in line with the Companies Purpose, Principles and Ambition (PPA)

*To ensure profit and volume targets are met

*To manage processes and systems in line with Company and dealer standards

*To ensure full compliance with relevant legislative requirements

Key Responsibilities and Accountabilities as an Aftersales Manager:

*Management of a dealership Aftersales team, consisting of Technicians, Workshop Controller and Service Advisors, Administration and Parts Advisors

*Manage the performance of a team of Service Advisers to deliver profitable, customer-focused service

*Deliver exceptional customer service to a wide range of customers, by identifying, meeting and exceeding their expectations

*Maximise all opportunities to deliver value-added sales

*Maximise productivity and meet income targets Identify new opportunities to innovate and improve all aspects of the business

*Closely monitor and control sales activity by reviewing performance with individuals and agreeing action required to improve sales.

This is an exciting opportunity for an individual that is seeking career development in an innovative and dynamic organisation.

To find out more or to apply for this vacancy you can email info@therecruitmentsolution.co.uk quoting Aftersales Manager or call the office on 020 8736 5650. Alternatively, why not message or WhatsApp Andy Clark on 07854973415

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