Our Client, a well respected local dealer group is currently looking to recruit an Experienced Aftersales manager for their multi franchised site in the Norwich area. If you have a passion for customer service and can show a track record of delivering results and developing a team, this is a great oppotunity for you.
This is a genuine opportunity for you to take on a fresh and exciting challenge and be part of a forward-thinking organisation.
You will be responsible for leading and developing a team of highly skilled Technicians and Service Advisors.
To ensure all customer vehicles are fully repaired and serviced according to manufacturer standards and within agreed time frames
To communicate with the customer regarding the repairs and any additional work required, providing excellent customer service and duty of care
To have a thorough knowledge of the complete product range and have knowledge of our competitors
To provide guidance and training to each team member to improve their performance and to ensure that all Technicians are doing their jobs effectively and confidently, collaborating as a team
To monitor and ensure that the completion of all service and repair paperwork is completed promptly, ensuring complete customer satisfaction
To ensure the Technicians are allocated to jobs according to skillset
To ensure customer vehicles are handled with care whilst the responsibility of the Service Workshop and that all cars are cleaned and valeted ready for handover to the customer at agreed time frames
Great working environment
Well respected dealer group
Monday to Friday
Opportunity to progress within group.
To find out more or to apply for this vacancy you can email email@example.com or contact Steve Nicol 0208 133 6158 .
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