Our client has a fabulous opportunity for a full-time, enthusiastic, motivated manager to work within and oversee there busy reservations departments. Based in Norwich you will be working on behalf of 10 Franchises across 8 locations ideally experienced within a main dealer service department with Kerrdige experience. This role could suit an existing Senior Service Advisor or Reception Manager.
You will be responsible for up to six Call Centre Advisors contacting and receiving calls from customers over the telephone for Service, MOT and maintenance requirements and digital service bookings.
You will also be responsible for training and motivating the team, ensuring continued efficiency within our process, and offering fantastic customer care. Reporting on the Call Centre and Overseeing the Keyloop (Kerridge) Call Manager System
The ideal candidate will be a confident relationship builder, be able to influence and advise whilst offering a first-class service to our customers and staff.
Experience of successfully managing a team within a service department
Knowledge of Kerridge
Excellent upselling skills
Great working environment
Well respected dealer group
Monday to Friday
Opportunity to progress within group.
To find out more or to apply for this vacancy you can email firstname.lastname@example.org or contact Steve Nicol 020 8883 5758 or directly on 07854 966 739.Alternatively, why not call Steve directly on 0208 133 6158.
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