Service Call Centre Manager

Job Title: Service Call Centre Manager
Contract Type: Permanent
Location: Norwich
Salary: £35k per year + Benefits
Reference: 1832
Contact Name: Daniel Walton
Contact Email:
Job Published: September 23, 2021 09:29

Job Description

The Recruitment Solution are working with an established dealer group who are looking to hire a driven and engaging Service Call Centre Manager with proven experience and impressive track record. This position will be working with a well respected car dealer group at their headoffice.

Why Apply for this Call Centre Manager role?
* Be a part of an established and successful business
* Fast paced working environment
* Excellent £35K OTE package
* Monday - Friday only

Call Centre Manager Requirements:
* The day-to-day managing of the Contact Centre - the sourcing of necessary equipment, resource planning and the implementation of efficient and effective call centre strategies
* Carrying out performance reviews, cost/benefit analysis and needs assessments
* The setting of performance targets: speed, efficiency, sales and quality
* Ensuring these targets are met
* Ensuring all relevant communications and data is recorded and updated
* Advising clients on services and products
* Liaising with supervisors, team-leaders, operatives of the company and third parties to gather information and resolve issues
* Staying up-to-date with industry news and developments
* Call monitoring to improve communication quality
* Co-ordinating contact centre staff recruitment - writing job vacancy advertisements and liaising with HR staff
* Reviewing the performance of staff and organising additional training where appropriate
* Recording statistics, user rates and the performance levels of the contact centre and preparing reports
* Handling serious customer complaints or enquiries that have been escalated

If you feel you are an outstanding candidate with the relevant skills and experience, please call Daniel Walton today on 0208 883 5758 or 07854 966 739 to discuss the role further! 

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