The Recruitment Solution (TRS) have a new and exciting opportunity for a Senior Aftersales Executive to join one of our clients state of the art dealerships based in the Cambridgeshire Area.
As a Senior Aftersales Executive, you will be integral to ensuring that exceptional customer experiences are delivered within the Aftersales department. You will be a pivotal figure in ensuring that customer-facing and Workshop procedures are aligned and working efficiently with one another.
Your key responsibilities will include supporting and guiding employees within the following areas (as well as operationally executing these yourself):
*Accurately qualifying and documenting the customer's needs and requirements
*Confirming information such as the customer's contact details and payment method
*Calculating workshop capacity using a bespoke system
*Managing the allocation and administration of courtesy service vehicles
*Ensuring that customers fully understand the work that has been carried out
*As an Aftersales Executive you will understand what 'good' looks like and be able to develop this knowledge and desire within the team.
*You will have an understanding of key performance indicators that impact upon your area of responsibility and have the drive and determination to consistently achieve these.
Senior Aftersales Executive Requirements
*Previous relevant Aftersales Executive experience is needed for this role.
*A full UK driving licence is also required, due to the need to manoeuvre customers' and company vehicles in the course of your role.
To find out more or to apply for this Senior Aftersales Executive vacancy you can email your CV to firstname.lastname@example.org or call the office on 0208 736 5650. Alternatively, why not message or Whatsapp Donna O'Connor directly today on 07956 931412.
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