The Recruitment Solution have an opportunity for an experienced Product Specialist with one of our well established clients based in North West London.
Our clients were formed in 2012 and in just six years has grown to proudly operate twelve dealerships located throughout London, Buckinghamshire, Hertfordshire and Essex. The business is one of the most respected dealer groups in the motor industry and is a member of the AM100.
They take pride in delivering an exceptional customer service experience with a ''mission'' of becoming the partner of choice to facilitate all their customers motoring needs. They look to continuously develop all their team members to help cultivate a dynamic, progressive and rewarding organisation.
Product Specialist role and responsibilities
*Keeping up to date with the latest product information.
*Providing customers with specification information about all brand products.
*Ensuring all dealership staff are up to date on the latest product information and that their knowledge is of a high standard.
*Planning and managing the customer test drive process with the Sales Executive and offering product insight during the test drive appointment.
*Responsible for the preparation of the showroom, ensuring a strong selection of demo cars are available and that the showroom is always presentable for customers.
*Pro-actively approaching customers in the showroom to welcome them and see if they need any help.
*Supporting the Sales Executive with insight and product knowledge for customers, when required.
*Guiding customers to the Sales Executive when they express an interest to buy.
*Creates a winning customer experience by identifying and anticipating their needs.
*Assures that customer issues are resolved quickly and effectively.
Why Apply for this Product Specialist role?
*They are and award winning and growing company.
*This is a very exciting time to be joining the group and work alongside industry experts who will support and guide you throughout your career.
Product Specialist Requirements
*As a Product Specialist you will inspire and excite customers in the dealership with in-depth product information and insight.
*The role of a Product Specialist is to promote brand products through selling the features and benefits.
*A Product genius will offer an exceptional customer experience and service by building a genuine rapport with the customer.
Product Specialist skills and experience
*Enthusiasm for excellent customer service
*Passion for automotive technology and brand awareness
*Strong presentation skills
*Ability to work autonomously
*Team orientated personality
*Excellent communication skills
*Keen to keep-up-to-date with innovations and complex/technical/product information.
*Strong organisational and prioritisation skills.
*Always willing to help and support to others.
*Good knowledge of computer applications (MS Office).
To find out more or to apply for this vacancy you can email your CV to firstname.lastname@example.org or call the office on 020 3609 8618. Alternatively, why not message or WhatsApp Caroline Brown directly today on 07932 752868.
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