Mobile Service Technician

Job Title: Mobile Service Technician
Contract Type: Permanent
Location: London
Salary: £25k - 30k per year + Monday To Friday
Reference: 0812
Contact Name: Caroline Brown
Contact Email:
Job Published: February 11, 2019 16:33

Job Description

The Recruitment solution have an exciting opportunity for an experienced Commercial Vehicle Mobile Technician to work with our client's team based in London. You will be a valued member of the Van Centre, working remotely as a Commercial Vehicle Technician and undertaking the repair and service of commercial vehicles.

Our clients, are one of the leading retailers in the UK for this specific manufacture, and are a family owned business that was established in 1972 and they are very proud of what they have achieved in the past 46 years. They currently have three dealerships across London.

Key Tasks for a Commercial Vehicle Mobile Technician
*Accurately and skilfully undertake the repair and servicing of commercial motor vehicles remotely
*Analyse work orders to identify what work has been agreed; seek clarification from the Service Advisor if a work order is not clear or seems incorrect
*Evaluate the condition of the vehicle
*Document completed work orders, ensuring hours and materials used are accurately and appropriately recorded and all warranty material is kept and returned to the Warranty Clerk
*Perform repair work as directed, within timescales and in accordance with established and documented procedures, as well as conducting routine service work on all makes of vehicle

Objectives of the role:
*Work remotely with other departments in the Van Centre service and repair of vehicles
*Determine which parts and tools will be required for a given repair or service and ensure their availability
*Inform the Service Advisor and the Parts department using the most appropriate communication method if a part needs to be ordered
*Ensure the security of all inventories and analyse the quality of parts
*Manages relationships with colleagues in the Van Centre by understanding the best method of communication for delivering the message
*Detect and diagnose any additional faults for further repair within the Van Centre
*If further work is required alert the Workshop Controller and follow the necessary steps for making sure the customer is kept up to date
*Liaise with the Van Centre to get the vehicle booked in for any further work, keeping the customer up to date at all times
*Observe, recognise and report on vehicle and component serviceability
*Ensure all work is completed safely and complies with van Centre, manufacturer and industry guidelines
*Ensure vehicles comply with industry safety standards when returned to customer and any faults have been reported and noted on the job card
*Ensure that the vehicle is serviced in a location that is safe for the customer and yourself
*Ensure all health and safety, environmental and recycling policies, plus all internal policies and procedures are adhered to, focusing on customer needs and building upon the professional reputation of the retail facility
*Check the condition and ensure the correct maintenance of tools, equipment and other materials in accordance with company policy
*Ensure all policies and practices are followed adhering to the retail and wholesale standards to build upon the professional reputation of the Van Centre
*Remember that you are representing the Van Centre at all times even when working remotely
*Fulfil all tasks to the customer's complete satisfaction
*Interact directly with customers to explain vehicle problems and the corrective action taken
*Safeguard and protect the customer's vehicle and its contents while being repaired or serviced, ensuring adequate protection is used in every vehicle during service and repair
*Receive customers courteously, in line with the manufacturer quality programme
*Understand the importance of customer interactions conducted in a polite and professional manor at all times
*Help Van Centre achieve industry-leading standards of process efficiency
*Drive and road-test vehicles in a safe and professional manner with due regard to speed limits, road law, other road users and pedestrians

Customer Focus
*Approach every situation with a desire to understand and deliver excellent service

Operational Focus
*Contribute to good housekeeping
*Contribute to maintenance of health and safety
*Care for the customer's vehicle
*Complete paperwork thoroughly
*Make initial inspection of the vehicle
*Make quality check at end of work
*Use technology effectively
*Monitor own performance
*Create and maintain positive working relationships
*Contribute to improved service processes

Business Focus
*Work with other areas of the business to improve customer care
*Appreciate the impact of wider business issues on the Van Centre and customer
*Represent the Commercial vehicle brand at all times

Personal Qualities
*Analytical thinking
*Empathy and tolerance
*Ethical behaviour
*Professional appearance
*Active listener
*Effective communicator

*City and Guilds Part 3 / BTEC equivalent / NVQ, Level 3, Motor Vehicle

*Previous experience in a senior technical or similar role
*Proven track record in vehicle repair and servicing
*Current driving license
*Computer skills, including experience of operating technical vehicle repair software

To find out more or to apply for this vacancy you can email your CV to or call the office on 0203 609 8618. Alternatively, why not message or WhatsApp Caroline Brown directly today on 07932 752868.

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