First Line IT Support Analyst

Job Title: First Line IT Support Analyst
Contract Type: Permanent
Location: Cambridge
Salary: £22k per year + Car Scheme
Reference: 0981
Contact Name: Donna O'Connor
Contact Email:
Job Published: May 01, 2019 13:33

Job Description

The Recruitment Solution (TRS) are currently working with one of our main dealer clients based in Huntingdon on an immediate assignment for a First Line IT Support Analyst.

As a First Line IT Support Analyst, your duties will include:
*Being the first point of contact for the group IT Service Desk - gathering/following up information, if required
*Correctly prioritising incoming incidents and requests; escalating matters to the 2nd Line Team, as needed
*Responding to requests for technical assistance by phone, email and face-to-face, whilst updating the IT system
*Tracking issues to resolution, updating the internal knowledgebase and/or communicating learnings to the relevant business units and IT Team
*As a Fist Line IT Support Analyst you will be preparing and maintaining IT hardware, including; desktops, laptops, iPads, iPhones and other mobile devices; and
*Installing approved software, as required.

Prerequisites for this First Line IT Support Analyst position are as follows:
*Proven experience within a helpdesk/support position.
*A full UK driving licence (preferable but not essential).

To find out more or to apply for this First Line IT Support Analyst vacancy you can email your CV to or call the office on 0208 736 5650. Alternatively, why not mesaage or Whatsapp Donna O'Connor directly today on 07956 931412.

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