The Recruitment Solution (TRS) are currently working with one of our main dealer clients based in Huntingdon on an immediate assignment for a First Line IT Support Analyst.
As a First Line IT Support Analyst, your duties will include:
*Being the first point of contact for the group IT Service Desk - gathering/following up information, if required
*Correctly prioritising incoming incidents and requests; escalating matters to the 2nd Line Team, as needed
*Responding to requests for technical assistance by phone, email and face-to-face, whilst updating the IT system
*Tracking issues to resolution, updating the internal knowledgebase and/or communicating learnings to the relevant business units and IT Team
*As a Fist Line IT Support Analyst you will be preparing and maintaining IT hardware, including; desktops, laptops, iPads, iPhones and other mobile devices; and
*Installing approved software, as required.
Prerequisites for this First Line IT Support Analyst position are as follows:
*Proven experience within a helpdesk/support position.
*A full UK driving licence (preferable but not essential).
To find out more or to apply for this First Line IT Support Analyst vacancy you can email your CV to email@example.com or call the office on 0208 736 5650. Alternatively, why not mesaage or Whatsapp Donna O'Connor directly today on 07956 931412.
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