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Customer Ambassador

Job Title: Customer Ambassador
Contract Type: Permanent
Location: Cambridgeshire
Industry:
Salary: £20k per year + Career Development
Reference: 0986
Contact Name: Caroline Brown
Contact Email: info@therecruitmentsolution.co.uk
Job Published: June 01, 2019 17:23

Job Description

The Recruitment Solution have a superb opportunity for a Customer Ambassador to join one of our clients dealerships based in the Cambridgeshire Area.

Our clients are a family owned business that has grown considerably by delivering both a personal and professional service. They have a network of six brands including Commercial Vehicle retailers, spanning across six counties. They have also increased their portfolio in the past couple of years and have opened two motorcycle stores.

Why Apply for this Customer Ambassador role?
This is an exciting new role and if you have a genuine interest in talking to people, getting to know them to fully understand their requirements, love industry leading products and technology, enjoy hosting a busy showroom/retail environment and believe you have the relevant/transferable skills/behaviours, then this is the role for you.

Customer Ambassador Responsibilities
*As a Customer Ambassador, you will be integral in ensuring every customer receives an exceptional experience
*To host and maintain the showroom and forecourt environment and showcase the products and services on offer
*To maintain awareness and an understanding of the model range within the showroom and the forecourt to advise our clients customers in the best way when looking for specific vehicles
*To prepare for scheduled customer appointments appropriately - liaising with the relevant departments (i.e. vehicle handover & sales appointments)
*To greet and engage each customer regarding their reason for their visit and advise on the best possible next steps for their visit/call through effective qualification
*To record all customer enquiries, both telephone and walk-in customers, effectively and accurately in line with GDPR regulation To manage customer facilities and be able to confidently offer available resources, tailored to the customer need
*To manage the customer refreshments/snacks; from maintaining appropriate stock levels to offering and making refreshments/snac
*To record customer preferences/individualisms into relevant systems to aid rapport building and to aid in delivering a tailored approach
*To hand the customer over to the appropriate person in a polite, personalised and professional manner passing on any relevant information to aid the smooth transition from one to another when relevant to do so
*To maintain awareness of showroom quality standards and work with the Quality Team Representative to maintain relevant standards, where appropriate to do so
*To understand and be able to communicate the digital tools (i.e. vehicle configurator) and vehicle connectivity options available to enhance the customer experience and/or understanding
*To develop sufficient understanding to complete accurate part-exchange appraisals to aid the sales team when necessary
*To encourage test-drives and participate in hosting test-drives when appropriate
*The role of the Customer Ambassador is to be one of the first points of contact for our clients customers; this may be via the telephone or whilst they are visiting one of our Centres.
*The Customer Ambassador will manage the customer's needs and qualify the reason for their visit or call.
*This is not your traditional 'Receptionist role' and, as such, the key part of the role is the word 'ambassador'

To find out more or to apply for this Customer Ambassador vacancy you can email your CV to info@therecruitmentsolution.co.uk

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