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Call Centre Agent / Bookings Clerk

Job Title: Call Centre Agent / Bookings Clerk
Contract Type: Permanent
Location: Hampstead
Industry:
Salary: £20.8k per year + Mon to Fri
Reference: 1684
Contact Name: Daniel Walton
Contact Email: info@therecruitmentsolution.co.uk
Job Published: June 13, 2021 09:22

Job Description

The Recruitment Solution are working for a German brand main dealership based in North West London. We are looking for an experienced Bookings Clerk to join there service team. This is a great role with an exciting brand! The main objectives are as follows:

 Objective: Maintain a friendly and efficient customer interface for service work

•Handle requests for service or progress enquiries in a timely manner

•Book routine service and repair jobs and make computerised appointments and quote price to customer.

•Makes preparation for job cards after a booking has been made.

•Complete financial administration for service and repair jobs

 Objective: Leave every calling customer with a sense of efficient service and being valued

•Use questioning and listening techniques to identify customer problems/queries

•Promote the retailer's products and services

•Answer incoming calls following the retailer's established processes

•Forward calls or take messages for retailer staff as required

•Proactively recommend efficiency and effectiveness improvements for call centre team

 

Objective: Maintain customer personal and transaction records so they are useful to other retailer staff

•Keep customer and transaction records up to date and accurate

•Establish and record customer preferences

 Objective: Provide a single point of contact and resolution for routine customer enquiries and concerns

•Use initiative to resolve customer enquiries effectively and efficiently

•Provide accurate information in a clear and professional manner

•Bring customer concerns to the attention of affected managers

 To find out more or to apply for this vacancy you can email your CV to info@therecruitmentsolution.co.uk or call the office on 0208 736 5650. Alternatively, why not message or call Andy Clark directly today on 07854 966 739.

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