Automotive Call Centre Manager
Do you want to be part of one the UK's fastest growing car servicing providers? Earning £60,000! Monday to Friday only.
The Recruitment Solution are looking to hire a driven and engaging Call Centre Manager with proven experience and impressive track record within the industry to join this exciting company!
* Be a part of a rapidly expanding business
* Fast paced working environment
* Excellent £60K OTE package
* Monday - Friday only
* The day-to-day managing of the Contact Centre - the sourcing of necessary equipment, resource planning and the implementation of efficient and effective call centre strategies
* Carrying out performance reviews, cost/benefit analysis and needs assessments
* The setting of performance targets: speed, efficiency, sales and quality
* Ensuring these targets are met
* Ensuring all relevant communications and data is recorded and updated
* Advising clients on services and products
* Liaising with supervisors, team-leaders, operatives of the company and third parties to gather information and resolve issues
* Staying up-to-date with industry news and developments
* Call monitoring to improve communication quality
* Co-ordinating contact centre staff recruitment - writing job vacancy advertisements and liaising with HR staff
* Reviewing the performance of staff and organising additional training where appropriate
* Recording statistics, user rates and the performance levels of the contact centre and preparing reports
* Handling serious customer complaints or enquiries that have been escalated
If you feel you are an outstanding candidate with the relevant skills and experience, please call TRS today on 0208 883 5756 to discuss the role further or call Daniel Walton direct on 07854 966 739
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