Aftersales Specialist - Contact Centre

Job Title: Aftersales Specialist - Contact Centre
Contract Type: Permanent
Location: Essex
Salary: £22k - 25k per year + Benefits
Reference: 1737
Contact Name: Daniel Walton
Contact Email:
Job Published: May 16, 2022 16:12

Job Description

Our client, a well respected, national deal group, have an immediate vacancy for an Aftersales Specialist to work at there dedicated call centre based in Essex. 37.5 hour week.

The in-house service centre fulfils the bookings and booking enquiry functions for there service centres located across the dealerships.  Supporting both retail and commercial customers, the contact centre is predominantly a telephony based environment but will also deal with email and SMS Text enquiries.

The department acts as both a sales and customer service team, accepting and handling inbound enquiries as well as telemarketing.  Owing to the competitive nature of the market, the contact centre has increased its focus on outbound calling to capture customers and reduce customer attrition.  The contact centre also plays a vital role in 'customers for life' through the prospecting and selling of 'service plans'.  This is a great opportunity to come into a growing environment where opportunities to bring knowledge and experience is welcomed to help further develop the department.

•           Are you driven in order to achieve set targets?

•           Do you have both  service and sales experience?

•           Are you able to work effectively in a fast paced environment?

•           Do you have previous experience in a multiple channel contact centre?

Together with our generous rewards and structured approach to training and development, our client offers real job security and every opportunity to progress. So if you are looking to start your career with this fabulous dealer group, please apply today.

In addition to receiving a competitive salary, for the right candidate this position will offer:

•           Industry leading package

•           33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme

•           Pension Scheme & Life Assurance

•           Ford Privilege vehicle purchase scheme

•           Discount on Service, Bodyshop and Parts

•           1 day each year to volunteer for a charity of your choice

•           Cycle to work purchase scheme

•           Access to Perks at Work discount website

To find out more or to apply for this vacancy you can email or call the office on 0208 883 5758. Alternatively, why not message Andy Clark directly today on 07854 966 739.

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