Aftersales Manager

Job Title: Aftersales Manager
Contract Type: Permanent
Location: Surrey
Salary: £40000 - £45000 basic salary and £60000 OTE
Reference: 01128
Contact Name: Caroline Brown
Contact Email:
Job Published: August 02, 2019 16:26

Job Description

The Recruitment Solution have a new and exciting opportunity for an experienced Aftersales Manager to join one our valued clients whom have an opening within one for their dealerships based in Surrey. This is a great opportunity for someone to make their mark within a forward-thinking dealer group.

Our clients have been established since 1949, and they have grown from a small family business into a truly expansive name in the South of England. It has always, however, remained vitally important to them as a company that they retain their very personal approach to service, and we're proud to have delivered for our customers time and time again.

Aftersales Manager Job Description
*Overseeing both parts and service consisting of 12 staff which includes 7 productive
*To Develop action plans to maximise opportunities within aftersales to reach and achieve targets.
*Control direct department costs within budget, supporting in annual budgeting target setting.
*Ensure resources, pricing and discounts are allocated effectively to maintain productivity.
*Coach and develop members of staff ensuring skills, knowledge of products and processes is maximised across the team.
*Ensure team follow process whilst maintaining system records accurately.
*Identify and strive to make changes based on customer satisfaction scores.
*Handle the courtesy car fleet.

Aftersales Manager - Candidate Requirements
*Have at least 2 Years' experience in a similar Role within a main dealer
*Fully embrace the vision of both the Brand and Franchise
*You must advocate the importance of people, process and performance whilst showing your passion to deliver outstanding customer service.
*You will also be working closely with the senior management to ensure that key objectives and strategies are met
*Our client are looking for someone who is constantly looking to improve the department performance and to exceed targets
*CDK (Kerridge) experience preferred but not essential
*Ability to lead, manage and motivate your staff, to achieve results. 

To find out more or to apply for this Aftersales Manager vacancy you can forward your CV to 

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