Aftersales Manager

Job Title: Aftersales Manager
Contract Type: Permanent
Location: London
Salary: £80k - 100k per year + Pension, Life Insurance, + More
Reference: 0790
Contact Name: Caroline Brown
Contact Email:
Job Published: January 25, 2019 18:19

Job Description

The Recruitment Solution have an opening for an experienced Aftersales Manager to to work with one of our blue chip clients and to manage their largest workshop within their group.

Our clients, have 61 sites across the UK and their aim at is to grow and retain the best people and this means that they invest in their employees.
There are few things more important in life than enjoying your work. Our clients can give you the chance to be part of a friendly local team, where everyone enjoys the working day, and the customers enjoy our attitude to make it happen and trustworthy advice.

Role Purpose
*To drive the standard in customer care
*As the Aftersales Manager your aim would be to achieve agreed financial targets, through the effective management of the resources of the Service team
*To meet and exceed customer expectations by delivering exceptional customer service
*To ensure internal and external customer satisfaction indices are met in line with the Companies Purpose, Principles and Ambition (PPA)
*To ensure profit and volume target are met
*To manage processes and systems in line with Company and Ford Dealer standards
*To ensure full compliance with relevant legislative requirements

Key Responsibilities and Accountabilities as an Aftersales Manager:
*Management of a dealership Aftersales team, consisting of 24 technicians, 2 Workshop Controllers and 8 Service Advisors, 4 Parts Advisor and 2 Smart Repairers
*Manage the performance of a team of Service Advisers to deliver profitable, customer-focused service
*Deliver exceptional customer service to a wide range of customers, by identifying, meeting and exceeding their expectations
*Maximise all opportunities to deliver value-added sales
*Maximise productivity and meet income targets Identify new opportunities to innovate and improve all aspects of the business
*Closely monitor and control sales activity by reviewing performance with individuals and agreeing action required to improve sales

Person Specification
*Previous/ Current Aftersales Manager experience overseeing a team of 40 Aftersales Staff
*Must have experience of managing a large workshop encompassing 20 Bays or more as a minimum
*Proven understanding of automotive Aftersales management
*Strong focus on results orientation with evidence of achieving sales targets trough a consultative sales approach
*Able to lead by example, and drive for targets and goals
*Comfortable with web-based computer applications
*Capable of balancing the complexities of resource allocation, including parts and labour
*Demonstrable management, motivational, leadership and customer service skills
*Able to work effectively with a diverse workforce with evidence of managing in a pressured and complex environment

Apply now and take the first step towards being part of the groups 3,000 strong team across the UK, and you can rest assured that they will invest in your development, your rewards and your future. Take a more enjoyable career path, you can start by becoming an Aftersales Manager and applying today.

To find out more or to apply for this vacancy you can email quoting Aftersales Manager with job reference 790 or call the Hammersmith office on 020 3609 8618. Alternatively why not message or WhatsApp Caroline Brown directly today on 07932 752868.

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