The Recruitment Solution have a superb opportunity for an experienced Aftersales Advisor to enhance one of our clients German franchised dealerships based in the Cambridgeshire Area. This role requires someone who understands and truly embraces customer service excellence and who will apply their knowledge effectively and consistently.
Our clients are a privstely owned business that has grown by delivering both a personal and professional service. They have a network of six brands including Commercial Vehicle retailers, spanning across six counties. They have also increased their portfolio in the past couple of years and opened two motorcycle stores.
Aftersales Advisor Duties
*Managing the flow of information between the Workshop Team, your colleagues within the wider Aftersales Team and the customer
*Accurately qualifying and documenting the customer's needs and requirements
*Confirming information such as the customer's contact details and payment method
*Calculating workshop capacity using a bespoke system
*Managing the allocation and administration of courtesy service vehicles
*Ensuring that customers fully understand the work that has been carried out
*Proactively addressing any issues
Aftersales Advisor Requirements
*Main Dealer experience is a distinct advantage
*Previous/Current customer facing experience
*As an Aftersales Advisor you will have the ability to work within a target driven environment
*Excellent communications skills
*A full UK driving licence is required, due to the need to manoeuvre customers' and company vehicles in the course of your role
*Leadership Development programmes
*Lifestyle benefits scheme
*Company car scheme
To find out more or to apply for this Aftersales Advisor vacancy you can email your CV to firstname.lastname@example.org or call the office on 0203 609 8618. Alternatively, why not message or WhatsApp Caroline Brown directly today on 07932 752868.
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