The Recruitment Solution have a superb opportunity for an experienced Aftersales Executive to join one of our clients prestige dealers based in the Northampton Area. This role requires someone who understands and truly embraces customer service excellence and who will apply their knowledge effectively and consistently.
Our clients are a privately owned business that has grown by delivering both a personal and professional service. We have a network of six brands including Commercial Vehicle retailers, spanning across six counties. They have also increased their portfolio in the past couple of years and opened to motorcycle stores.
Aftersales Executive Duties
*Managing the flow of information between the Workshop Team, your colleagues within the wider Aftersales Team and the customer
*Accurately qualifying and documenting the customer's needs and requirements
*Confirming information such as the customer's contact details and payment method
*Calculating workshop capacity using a bespoke system
*Managing the allocation and administration of courtesy service vehicles
*Ensuring that customers fully understand the work that has been carried out
*Proactively addressing any issues
Aftersales Executive Requirements
*Main Dealer experience is a distinct advantage
*Previous/Current customer facing experience
*Ability to work within a target driven environment
*Excellent communications skills
*A full UK driving licence is required, due to the need to manoeuvre customers' and company vehicles in the course of your role.
In return you will be offered:
*Leadership Development programmes
*Lifestyle benefits scheme
*Company car scheme
To find out more or to apply for this vacancy you can email email@example.com or call the office on 0208 736 5650. Alternatively why not message or WhatsApp Donna O'Connor directly today on 07956 931412.
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